Privacy Policy

La Fioreria Barbanera website is owned by La Fioreria di M. Rita Barbanera, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by La Fioreria Barbanera, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using La Fioreria Barbanera website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the La Fioreria Barbanera, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@fioreriabaranera.it.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@fioreriabaranera.it.

E-Commerce Policy for the European Union

1. Introduction

This policy outlines the terms and conditions, privacy practices, and compliance measures for operating an e-commerce business within the European Union (EU). Our aim is to ensure transparent, secure, and fair transactions while complying with EU regulations.

2. Compliance with EU Laws

Our e-commerce operations comply with the following EU regulations:

General Data Protection Regulation (GDPR)

Directive on Consumer Rights

E-Commerce Directive

VAT Directive

3. Data Protection and Privacy

3.1 Data Collection

We collect personal data only for the purposes of processing orders, delivering products, providing customer support, and improving our services. The data collected includes, but is not limited to, names, addresses, email addresses, phone numbers, and payment information.

3.2 Data Use

Personal data is used strictly for processing transactions, delivering services, and communicating with customers. We do not sell or share personal data with third parties except as required to fulfill our services or comply with legal obligations.

3.3 Data Storage and Security

We employ industry-standard security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Data is stored securely and retained only as long as necessary for the purposes outlined in this policy.

3.4 Customer Rights

Customers have the right to access, correct, delete, or restrict the processing of their personal data. Requests can be made through our customer support channels, and we will respond promptly in accordance with GDPR requirements.

4. Consumer Rights

4.1 Right to Information

Customers have the right to clear and comprehensible information about the products, pricing, shipping costs, and terms of sale before making a purchase.

4.2 Right to Cancel

Customers have the right to cancel an order within 14 days of receipt without providing a reason. To exercise this right, customers must notify us in writing. Upon cancellation, we will issue a full refund within 14 days of receiving the returned goods.

4.3 Return Policy

Customers can return products within 14 days of receipt for a full refund or exchange. Items must be returned in their original condition. Return shipping costs are borne by the customer unless the item is defective or incorrect.

5. Pricing and Payment

5.1 Pricing

All prices are listed in Euros (€) and include VAT. We strive to ensure that prices are accurate but reserve the right to correct any pricing errors.

5.2 Payment Methods

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Payments are processed securely using industry-standard encryption.

5.3 Invoicing

Customers will receive an electronic invoice upon completion of their purchase. Invoices will include a breakdown of the total cost, including taxes and shipping fees.

6. Shipping and Delivery

6.1 Shipping Costs

Shipping costs are calculated based on the delivery destination and the weight/size of the order. These costs are displayed at checkout before the purchase is finalized.

6.2 Delivery Times

Estimated delivery times are provided at checkout. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control.

6.3 International Shipping

We offer international shipping to most EU countries. Customers are responsible for any additional customs duties or taxes imposed by their country.

7. Customer Support

7.1 Contact Information

Customers can contact our support team via email, phone, or live chat for assistance with orders, returns, or any other inquiries.

7.2 Response Time

We aim to respond to all customer inquiries within 24 hours during business days.

8. Amendments to the Policy

We reserve the right to amend this policy at any time. Changes will be communicated to customers through our website and will become effective upon posting.

9. Governing Law

This policy is governed by the laws of the European Union and the respective member states in which we operate. Any disputes arising from this policy will be subject to the jurisdiction of the appropriate courts.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@fioreriabaranera.it.